We are naturally wired to be biased. Mother nature has helped us to evolve in ways that allow us to process information quickly for our own safety and survival. Sometimes we can experience too much of a good. Other times, we simply misapply our bias forming capability and that is when the damage can happen.… Continue reading How To Save Yourself From Biased Interviewing
Our interview question of the week is: what motivates you to be successful? What to listen for: People typically answer this with emphasis on some variation of one of the following: · The people they work with · Passion for what the company is doing · The impact they personally make Watch for what comes… Continue reading Interview Question: What Motivates You To Be Successful?
Our interview question of the week is to ask a candidate to “describe the steps you take to learn something new”. Things to watch for: Does the candidate answer within the context of learning a concept or retaining facts? This gives you insight into the level of their big-picture thinking. Is the candidate able to… Continue reading Interview Question: How Do You Learn?
Most people dread writing job descriptions. Luckily, we’ve identified the most important aspect to make it effective and it happens to be something that will help you to facilitate the writing of job descriptions by starting with the fundamentals.
Your Customer Service Representatives are not only the face of your company to your customers. It’s important to keep in mind that they control the beginning of your service delivery process. Thus, they are instrumental in determining the ultimate success of each transaction, relationship, and ultimately, your company reputation. We are seeing high demand for… Continue reading How to Hire Customer Service Representatives