As a junior sales representative in the staffing industry, when a prospect told me they were unhappy with their staffing agency (my competitor), it was music to my ears. I thought,“This will be easy! Of course, we are going to do a better job, and their problems will be solved.”
Over the years, I have learned that it is not always that simple. Yes, it’s very possible that a staffing partnership is not effective because the agency is not equipped to fulfill what you need, they don’t listen effectively, have not invested themselves in understanding your culture, they try to cut corners, or they are not prioritizing you because the workload is too heavy for the manpower they have. I’ve seen a lot in 25 years. These issues are usually the culprits when a staffing agency doesn’t perform well for you.
A successful staffing partnership isn’t just about hiring an agency that is capable and dedicated to you. It’s about both parties working together effectively. If results aren’t meeting expectations, it’s worth examining how well you’re doing your part and whether your agency is aligned with your goals.
Your Role: Clarity and Engagement
- Define Your Needs: Be specific about your culture, values, and what truly matters in candidates.
- Communicate Regularly: Provide timely feedback and updates to help refine the search.
- Stay Involved: Actively participate in interviews and decision-making to accelerate progress.
Assessing Your Agency
- Understanding and Fit: Do they grasp your needs and culture?
- Speed and Quality: Are they sourcing top talent efficiently?
- Communication: Are they transparent and responsive?
- Candidate Experience: Are they representing your brand well?
The Key: Shared Responsibility
When both sides are committed—clear in expectations, engaged in the process, and held accountable—the partnership becomes a strategic advantage. Remember, the agency can do great work only when supported by your active involvement.
Ask yourself: Are you doing everything you can to set your agency partnership up for success? If yes, and results still fall short, it’s time to have an honest review and realign expectations. Strong, collaborative partnerships lead to better hires, faster results, and a stronger organization. How are you ensuring your staffing partnerships work for you?
