Customer service positions are all about working with people: listening, empathizing, solving, and communicating. There are various interview questions that employers can use to test candidates on whether they will succeed in a customer service position. Here are ten of the most common interview questions asked when interviewing for a customer service position: What was… Continue reading 10 Common Interview Questions for a Customer Service Position
Our interview question of the week is to ask a candidate to “describe the steps you take to learn something new”. Things to watch for: Does the candidate answer within the context of learning a concept or retaining facts? This gives you insight into the level of their big-picture thinking. Is the candidate able to… Continue reading Interview Question: How Do You Learn?
Most people dread writing job descriptions. Luckily, we’ve identified the most important aspect to make it effective and it happens to be something that will help you to facilitate the writing of job descriptions by starting with the fundamentals.
Employee happiness is the biggest contributor to a positive and successful work environment. One of the easiest and most powerful ways to keep your employees happy is by showing appreciation for the work that they do. If your team stops feeling appreciated, they will stop showing up. In honor of National Employee Appreciation Day, we… Continue reading The Best Ways To Show Employee Appreciation in the Workplace
Your Customer Service Representatives are not only the face of your company to your customers. It’s important to keep in mind that they control the beginning of your service delivery process. Thus, they are instrumental in determining the ultimate success of each transaction, relationship, and ultimately, your company reputation. We are seeing high demand for… Continue reading How to Hire Customer Service Representatives